Services
Strategies that work
We have developed strategies for all sizes of organizations. Whether you have a large IT organization or none at all, we can create executable projects that will have substantial impact on your parts sales profits. We can provide analysis and guidance to identify immediate actions to grow your sales as well as define a long term roadmap to grow your parts operation into the industry leader.
E-COMMERCE STRATEGY
Helping your customer find the right part is one of the major ways that parts distributors provide value to their customers. The best and most scalable way to do this is to build an industry leading search capability on your website enabled by a well defined product data strategy. We can create better ways for your customers to find the parts they need so that your website will be the first stop for every technician in your industry.
PRICING ANALYSIS
The value you provide as a parts distributor should be reflected in your price. Your customer service team should be able to provide customized pricing to your customers quickly and consistently. We can analyze the price sensitivity of your products and customers to optimize profits. We can review your pricing systems and build flexible tools to enable you to quickly make adjustments as market conditions change.
INVENTORY MANAGEMENT
Customers with equipment down value speed of delivery above all else. They will call around to find the part they need in stock. You capture the sale when you can tell the customer you have the part they need ready to ship. We can analyze your parts sales, website traffic, and competition to identify opportunities to improve your inventory in a manner that can measurably increase your sales and lower your operational costs.
OPERATIONAL IMPROVEMENT
If you are not reliably shipping in stock parts the same day, you are giving customers a reason to call your competition. We can review the systems and processes of your distribution operation and identify short and long term strategies to guarantee same day shipping for key customers. We can also build tools and training for your customer service team to give premium service to your largest, most profitable customers.
Overall Business Review
If you want a broader examination of your parts business, we will interview and work alongside your teams to identify the strengths and weaknesses of your operation. Our template for an overall business review will produce a roadmap for short term gains and long term infrastructure improvements.
- Distribution and Customer Service Operation – Review of staffing, schedule, tools, training, systems, processes, carrier agreements, facilities, and workarounds
- Inventory Managment – ROI analysis of inventory depth and breadth, purchasing systems review, review of lost sales and operational costs of stockouts, competitor benchmarking
- Pricing Analysis – Price sensitivity analysis of customers and product groups, pricing system review
- E-Commerce Capability – Content marketing strategy, product data management, enhancement roadmap review, competitor benchmarking of search capabilities